Fish Warranty - If a fish that you have purchased from us has any issues within 24hrs of purchase and a water sample is provided to the store within that time frame with results not exceeding 0ppm ammonia, 0ppm nitrite, 40ppm nitrate, the fish will be replaced or store credit issued. If these levels are exceeded or it is after the 24hr period, the fish will not be replaced and no refund will be given.
If fish have arrived from our Supplier the week of purchase, customers will be notified and no warranty will be applicable due to the nature and unpredictability of new arrivals involving health, disease and death. The customer can choose to take these fish without a warranty or we can put a hold on the fish for them until it is ready to be rehomed.
Fish Returns (change of mind) - If a customer changes their mind on after purchase of live fish, we will take the fish back but no refund will be given.
Fish Returns (agrression) - If a fish becomes aggressive within the customers tank inhabitants and they were advised of this prior to the sale we will take the fish back but no refund will be given. In the case that staff did not talk about this with the customer or they were told it would be ok, a refund or store credit will be given.
Fish Illness - If a fish gets sick within 24hrs of purchase and the store is notified in this time frame, the store will help the customer with medications at no cost to the customer, if the fish passes due to illness during treatment a refund or store credit will be given. If a fish get sick after this time period it is more than likely the fish contacted the illness due to the stress of a new environment and the illness was already in the customers aquarium making it unpreventable.
Fish Warnings - Customers will be warned that fish such as Cichlids can be aggressive, if they choose to take them and it does not work out they may return them but no refund will be given.
Fish Holds - Fish can be held until the weekend at the latest unless the customer puts a non refundable deposit down, the only other exception is fish that have freshly arrived: please refer back to Fish warranty, paragraph 2, line 3.